Return & Refund Policy

At DIAVIVO, we take great pride in ensuring that our products are made to the highest quality standards and shipped on time and accurately. We understand that sometimes issues may arise with your order, and we want to make the return and refund process as easy and hassle-free as possible for our customers.

Order Modifications:

Please note that once your order has been shipped, you cannot modify or cancel it. However, you can modify the shipping address within 5-10 hours of your purchase. If you need to modify your order, please contact us as soon as possible.

Returns and Refunds:

We offer a 30-day return policy for our customers from the day they receive their item. Please note that shipping and handling fees are not refundable. If you wish to request a replacement or refund, please contact us at

Damaged or Incorrect Products:

In the unlikely event that you receive a damaged, incorrect, or defective product, we guarantee to issue you a free replacement or refund depending on the type of product purchased. Please contact us at with your order number, a description of the issue, and photographs of the item(s) and packaging.

Once your return is approved, we will provide you with instructions on how to proceed with your replacement or refund. Please note that we are not responsible for packages lost or damaged during transit once they are in the carrier's hands.

Hours of Operation:

Our customer service team is available to assist you Monday through Friday from 8:00am to 5:00pm EST. If you have any questions or concerns, please don't hesitate to contact us at